With the retirement of the ‘Baby Boomers’, is face to face customer service dying?

Focus.com question from October 13, 2011: “With the retirement of the ‘Baby Boomers’, is face to face customer service dying?”


Response from Tim Giebelhaus:

While there are more options to communicate with the customer, there is no replacement for face to face communication. Face to face service may decline some as other communications are used, but I firmly believe it will not die.

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